Website Down? A Diagnostic Checklist

If your site is unreachable, work through this checklist in order. Most outages are caused by something on the list below — and identifying which one cuts your time-to-fix dramatically.

1. Confirm the outage

Visit downforeveryoneorjustme.com and enter your URL. If it reports the site is up, the issue is local to your network — try another network, restart your router, flush your DNS cache.

2. Check the response code

Open DevTools (F12) → Network tab and reload. Look at the first request:

• 200 — site is reachable; the problem is in the page itself.
• 404 — the page you requested does not exist; check the URL.
• 500 / 502 / 503 — server-side error. Check your error log in cPanel.
• Connection refused / timeout — the server is not responding. Check your hosting status.

3. Check your domain and DNS

• Has the domain expired? Sign in to manage.maxinames.com → My Domains and check the expiry date.
• Are the nameservers pointing where you expect? Run dig NS yourdomain.com or use an online DNS checker.
• Did you make a recent DNS change? It can take up to 48 hours to propagate globally.

4. Check your hosting

• Is the hosting account suspended? Sign in to your client area — suspended services show a red status.
• Is there a server-wide incident? Check our status page.
• Has the disk filled up? Open cPanel and check the disk usage gauge in the sidebar.

5. Check the application

• Did you recently install a plugin or theme? Disable it via FTP by renaming its folder.
• Check the most recent entries in cPanel → Errors for the actual error message.
• If using WordPress, enable WP_DEBUG in wp-config.php for a more detailed error.

6. Open a support ticket

If you have run through the list and cannot identify the cause, open a support ticket with the URL, the response code you are seeing, and any error log lines you found. We can investigate from the server side.