How We Handle Your Privacy

Our Privacy Policy describes the personal data we collect, why we collect it, how long we keep it, and your rights. This article is the plain-English summary; the binding text lives at maxinames.com/privacy.

What we collect

• Account details — name, address, phone, email, tax/VAT number where required.
• Billing details — payment method tokens (we never store full card numbers; those go to PCI-compliant payment processors).
• Service data — domain registrations, hosting account configuration, support tickets.
• Technical logs — IP addresses, user agents, and timestamps for security and debugging.

Why we collect it

• To provide and bill for the services you order.
• To meet ICANN and registry requirements (for domain registrations).
• To protect our network and your account from abuse.
• To send service-related emails (renewals, security notices, support replies). We do not send marketing without explicit opt-in.

Who we share it with

• Domain registries — for domain registrations, your contact details are passed to the registry as required.
• Payment processors — to process payments. They handle card data; we do not see it.
• Service providers — companies we use for email delivery, error tracking, etc., bound by data-processing agreements.
• Authorities — when required by law (court order, regulatory requirement).

We never sell your personal data.

How long we keep it

• Active account data: as long as your account is open.
• Billing records: 7 years (statutory retention).
• Server logs: 90 days unless needed for an active investigation.
• Closed accounts: minimal data retained for legal and audit purposes.

Your rights

You can:

• Access the personal data we hold about you.
• Correct inaccurate data from your dashboard or by contacting support.
• Export your data in a portable format.
• Delete your data, subject to legal retention requirements.
• Object to certain types of processing.

To exercise these rights, email privacy@maxinames.com.