Login and Access Problems

Locked out of your account, cPanel, or webmail? Run through these steps before opening a ticket — most issues resolve in under five minutes.

Forgot your password

Use the password reset link on the login page:

• Client area: forgot password on manage.maxinames.com.
• cPanel: reset from inside the client area — open the hosting service and click Change Password.
• Webmail: reset from inside cPanel under Email Accounts → Manage.

"Password reset email never arrived"

1. Check spam / junk.
2. Confirm you are entering the email address registered on the account (not a forwarder).
3. Wait 5 minutes — large mail providers can delay reset messages briefly.
4. If still nothing, contact support — we can verify identity another way and send a new reset link.

"Too many failed login attempts"

For security, repeated failed logins temporarily block your IP. Wait 15 minutes and try again. If you cannot wait, open a ticket from a different network (e.g. your phone) and we will whitelist your current IP.

Two-factor authentication problems

• Lost your phone? Use a backup recovery code if you saved one at setup.
• No backup code? Contact support from the email on file. We will verify your identity and disable 2FA so you can re-enrol.
• Codes are rejected? Check your phone's clock is set to automatic — TOTP relies on accurate time.

"Account suspended"

This means there is an unpaid invoice or a policy violation. Open Billing → Invoices in your client area and pay the outstanding balance. The service usually un-suspends within minutes of payment.

Cannot access cPanel directly

Some networks (corporate firewalls, certain ISPs) block the cPanel port (2083). Sign in via My Services → Login to cPanel from your client area instead — this proxies through standard HTTPS.