Refund Policy

This article summarises the refund terms for Maxinames products. The full legal text lives in our Terms of Service.

Hosting plans

New shared hosting and VPS orders are eligible for a 30-day money-back guarantee. If you are not satisfied for any reason, request a refund from the dashboard or by contacting support within 30 days of the initial purchase. We refund the full amount paid for that service, less any per-incident fees (e.g. malware cleanup).

Renewals are not covered by the 30-day guarantee. If you do not want a service to renew, cancel it before the renewal date.

Domain registrations

Domain registrations are non-refundable. ICANN charges us for the registration the moment we issue it, and we cannot recover that cost. The same applies to renewals and transfers.

If a domain was registered in error (typo at checkout, double-charge), contact support within 5 days — we may be able to delete the registration via the registry's grace period and process a refund.

SSL certificates

Free Let's Encrypt certificates have no charge and therefore no refund. Paid certificates can be refunded within 30 days of purchase, provided they have not yet been issued.

Add-on services

Backups, malware cleanup, dedicated IPs, and other add-ons are refundable within 14 days of purchase if not used. Once an incident-based service has been performed (e.g. a malware cleanup), it is not refundable.

How to request a refund

1. Sign in at manage.maxinames.com.
2. Open Support → Open Ticket, choose the Billing department.
3. Reference the invoice number and the reason for the refund.
4. Submit. We process eligible refunds within 5 business days back to the original payment method.

For anything outside these guidelines, get in touch — we look at every request individually.